PRIVACY POLICY
Last Updated: [December 2, 2025]
This Privacy Policy describes how Logistics Lenny ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our website LogisticsLenny.com (the "Website"), or utilize our services. We are committed to protecting the privacy of the personal information you share with us and adhering to Canadian privacy law, primarily the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability and Contact Information
We are responsible for the personal information under our control and have designated an individual to be accountable for our compliance with this policy.
RoleContact Information
Privacy Officer/Designate John Smith
Email for Privacy Inquiries privacy@logisticslenny.com
Mailing Address 3660 hurontario street, misissauga, ontario. L5B 3C4
2. Personal Information We Collect
We only collect personal information that is necessary to fulfill the purposes identified below. Personal information is information about an identifiable individual (excluding business contact information like title, address, or phone number used for business purposes).
We collect the following categories of information:
A. Information You Provide Directly
This information is collected when you fill out a quote form, contact us via email or phone, or sign up for services.
Contact Information: Name, job title, company name, email address, phone number, and mailing address.
Service Information: Details about your shipment requirements, volume, origin/destination (for quoting purposes), and payment information (if required for billing).
Correspondence: Records of communications and inquiries when you contact us for support or information.
B. Information Collected Automatically (Technical Data)
As you navigate our Website, we may automatically collect certain technical data:
Usage Data: Details of your access and use of the Website, including traffic data, logs, and other communication data.
Device and Connection Information: Your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Tracking Technologies (Cookies): We use cookies, web beacons, and other tracking technologies to enhance user experience, analyze website traffic, and remember your preferences.
3. Purposes for Collection and Use (Identifying Purposes)
We will identify the purposes for which personal information is collected before or at the time of collection. We collect and use your information for the following purposes:
Purpose of UseWhy We Need It
To Provide Services & QuotesTo process your requests for freight quotes, schedule shipments, and execute logistics services (our contractual obligation).
Communication & SupportTo respond to your inquiries, provide customer support, and proactively communicate updates or issues regarding your shipments.
Billing & AdministrationTo process payments, issue invoices, collect fees, and fulfill our accounting and legal obligations.
Internal ImprovementTo analyze and improve the performance of our Website, services, and operations.
Marketing (With Consent)To send you promotional emails, newsletters, or information about services that may be of interest to you, only if you have explicitly consented.
Legal ComplianceTo comply with legal and regulatory obligations, including customs reporting, tax reporting, and enforcing our terms and conditions.
4. Consent
Your knowledge and consent are required for the collection, use, or disclosure of your personal information, except where required or permitted by law.
Express Consent: We will seek your express (explicit) consent, typically by asking you to check a box or verbally confirm, for sensitive uses (e.g., subscribing to marketing communications).
Implied Consent: Your consent is implied when you voluntarily provide information (e.g., your contact information on a quote form) to enable us to provide a requested service (e.g., sending you a quote).
Right to Withdraw Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide you with certain services. To withdraw consent for marketing, please use the "unsubscribe" link in the email or contact the Privacy Officer.
5. Disclosure and Sharing of Personal Information (Limiting Use and Disclosure)
We do not sell your personal information. We will only share your personal information with third parties as necessary to fulfill the purposes outlined in Section 3, or when required by law.
A. Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
Logistics Partners: Trusted carriers, customs brokers, and warehousing facilities to successfully move and clear your cargo.
Billing Processors: Payment gateways to process transactions.
Analytics Providers: Services like Google Analytics to help us understand Website usage.
B. Legal and Regulatory Disclosure
We may disclose your personal information if required to do so by law, to enforce our terms and conditions, or in response to a lawful request from government or law enforcement authorities.
C. Cross-Border Data Transfer
As a Canadian-based logistics company dealing with cross-border (US/Canada) freight, your information may be transferred to, stored in, and processed in jurisdictions outside of Canada, including the United States, by our third-party service providers and logistics partners. When your personal information is located outside of Canada, it is subject to the laws of that jurisdiction.
6. Security and Retention (Safeguards)
A. Safeguards
We use appropriate administrative, technical, and physical security measures to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.
B. Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal or accounting requirements, or to resolve disputes.
7. Your Rights to Access and Correction (Individual Access)
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
Access Request: To request access to your personal information, please submit a written request to the Privacy Officer using the contact information provided in Section 1. We may require you to verify your identity before proceeding with the request.
Correction: If you believe any information we hold about you is inaccurate or incomplete, you may submit a written request for amendment.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
9. Challenging Compliance
If you have any questions, concerns, or complaints about our compliance with this Privacy Policy or PIPEDA, please contact our Privacy Officer (Section 1).
If you are not satisfied with our response to your privacy inquiry, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC):
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: https://www.priv.gc.ca/
